FAQ

How long does shipping take?

Tracked shipping, 7–15 business days within the US.

How does it work?

Fill the cloud with water, plug it in via USB, and watch it rain.

What's in the box?

Rain Cloud humidifier, USB cable, and user manual.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not happy with your order, contact us within 30 days of delivery and we'll make it right.

The dripping stopped — what do I do?

Use clean or distilled water, don't fill past the max line, gently wipe the drip holes, and clean the tank weekly.

Is it noisy?

You'll hear a soft pump hum and gentle water sounds — it's part of the rain effect, not silent. Place it on a stable surface.

Can I add essential oils?

A drop or two is fine, but oils can clog the drip holes over time — rinse and clean after use.

How do I clean it?

Rinse the tank weekly; distilled water prevents mineral buildup.